DACOR Internet Services


DSL ( Digital Subscriber Line) Service

Please test my Phone Line
Please test my Address
(for DSL without a phone)

What is DSL?
Connection Options
What will it cost?
How do I order?
How do I change DSL Service Levels?
I have DSL but not from DACOR, how do I switch?

 

How Do I Order

  • You may be eligible for DSL service if you are within three *cable miles of your local Frontier office.  (*A cable mile is the distance to your location from the central office via the route that the wires take between the two locations)
    Please test my Phone Line


     

  • You may be eligible for Stand-Alone DSL service, that's DSL service without having Frontier Telephone Service, if your physical address (not necessarily mailing address) is within three *cable miles of your local Frontier office or DSL provisioned Remote Switch.
    Please test my Address


     

  • You may not be eligible for DSL if your phone service is configured through any type of digital equipment that puts what is known as a digital carrier on your line.  DSL requires a continuous pair of wires between your location and the Frontier Central Office or DSL provisioned Remote Switch.   In some locations voice phone service passes through a concentration point between your location and the Central office.  DSL can not be configured for you in this environment.  To be sure, you must submit your line to a test as noted below.
    Please test my Phone Line


     

  • We will need the phone number (including area code) that you wish to have DSL configured on or your physical address if you are requesting Stand-Alone DSL. We will also need to have the name of the person who is billed for this phone number and the billing address if different than the address we will use to bill you for the service, unless you are requesting Stand-Alone DSL. To request your phone line or address be tested for DSL click here or call DACOR at 419.352.3568 (or 800.447.5333 for our customers outside the Bowling Green calling area).  You are not obligated to order DSL by having your line tested.  If your line test is inconclusive, consult our help pages for additional options.
     

  • We will place a request to Frontier to test your phone circuit or Address to see if it qualifies for DSL. Within 24 to 48 hours Frontier will run a test of your phone circuit to determine if DSL can be made available to you and if so, what the maximum speed your connection will permit. We will contact you with the results of your line test and take your DSL Order, if you wish to proceed.
     

  • You will need to acquire a Network Interface Card (NIC) that supports Ethernet 10BaseT (twisted pair or CAT5), install this in your computer and configure TCP/IP for it. You will also need a CAT5 crossover cable to connect from the NIC to the DSL modem (modem and cable are supplied by Frontier). The NIC can be purchased directly from Frontier, from DACOR, or from your favorite computer store. DACOR maintains an inventory ADSL hardware, including NIC's, Hubs and cables. We also offer limited custom wiring for offices and homes.
     

  • Once you are approved for service (and signed up for an account with DACOR), we will assign to you the VCI number and a dedicated IP Address. We will notify Frontier TelOps of your assigned VCI number. Frontier will then schedule a time to install the DSL Equipment if you do not qualify for the Self-Install Kit. We will notify you of the  IP address. You must program the IP Address into the set-up for the NIC.
     

  • You will be billed for the Internet Access at the Service Level you have selected prorated from the day we have your Internet Access running to the end of the month plus a set-up charge. You will be billed monthly starting at the beginning of the following month. Prepaid dialup accounts that convert to DSL will have the balance of their service credit applied to DSL charges until the credit is used up.
     

Direct additional questions to adsl@dacor.net or call 419.352.3568


DSL Up/Downgrades

  • To upgrade or downgrade your existing DACOR DSL service level, use our DSL Change form.  The form requires your username & password along with the designated new service level.   It takes 24 to 48 hours for the new service level to be programmed.   We will adjust your service billing for the remainder of the current month and begin billing at the new service level next month.



DSL Provider Changes

  • To change to DACOR as your DSL Service provider, you must complete our Service Application to become our customer.  Be sure to tell us that you already have DSL service and we will credit the normal $9.95 set-up fee back to your account upon activation.   We will then submit your request to Frontier and provide you with new network programming information.   Your service will be changed to DACOR within 4 to 7 days, but it is not possible to know precisely when this will happen, so you will have to be ready to reprogram your network parameters as soon as you observe that your DSL connection no longer provides you with Internet access.   You may, of course, reprogram your network parameters at anytime, but if you do so before Frontier has made their changes, you will be unable to reach the Internet until the Frontier change is completed.

DSL Pricing

DACOR Services Included:

  • 1 E-mail address
  • Static IP address
  • Personal homepage for Platinum and Diamond Service levels at no additional charge.
  • Dial-up Roaming Access for Diamond Service level at no additional charge.
ADSL Service Package Data Rate Ideal Applications Cost
DSL Bronze Plus Service Up to 768 Kbps Downstream
(RADSL)

Up to 128 Kbps Upstream

Residential Internet Access $29.95 p/Month with 1-Year Contract
DSL Bronze Plus Service for VoIP Up to 1024 Kbps Downstream
(RADSL)

Up to 384 Kbps Upstream

Residential Internet Access for VoIP (phone service additional cost) $39.95 p/Month with 1-Year Contract
DSL Enhanced Bronze Plus Service Up to 1.5 Mbps Downstream
(RADSL)

Up to 128 Kbps Upstream

Residential Internet Access $49.95 p/Month with 1-Year Contract
DSL Silver Plus Service Up to 1.5 Mbps Downstream

Up to 384 Kbps Upstream

Small Office / Home Office Internet Access and Multimedia Applications $59.95 p/Month with 1-Year Contract
DSL Platinum Service Up to 3Mbps
Downstream

768Kbps Upstream

Small Office / Home Office Internet Access and Multimedia Applications Requiring High Bandwidth / Web Server Link / Video On Demand $79.95 p/Month with 1-Year Contract
DSL Diamond Service 6 Mbps Downstream


768Kbps Upstream

Small Office / Home Office Internet Access and Multimedia Applications Requiring High Bandwidth / Web Server Link / Video On Demand $169.95 with 1-Year Contract 


 

Frontier DSL Setup
Account set-up Fee $9.95

Service Activation Fee $60.00

Self Install Kit: $49.95

If Self-install kit can not be used due to inside wire issues like business phone system bridging, a modem charge plus installation fees may be required.  Minimum on-site installation cost is $75 for local customers.

From time to time promotions for reduced or no cost provisioning may apply.

 

 

  Frequently Asked Questions about DSL ...

  • What is a Digital Subscriber Line (DSL)?
    -- A new, modem-based technology: (DSL) Service, there's no need to purchase an additional line to get high-speed access to the Internet. DSL works with the existing phone line. The DSL modem and splitter connected to the existing phone line separate voice signals from high-speed data. The connection to the Internet is a direct, permanent connection, eliminating the typical delays due to busy signals or connection time. This allows DSL end-users to take a voice call and browse the Internet, all at the same time.

     
  • How fast is DSL?
    -- At this time, DSL speeds run up to 1.5 Mbps, but faster DSL speeds are under development. The maximum speed will depend on such factors as the distance between your DSL modem and the Frontier serving office, as well as the condition of your line.

     
  • Can DSL end-users still use their telephone if they have DSL?
    -- Yes. DSL subscribers can talk on the phone or send/receive faxes, while using Frontier DSL Service to access the Internet or transmit data.

    Traditional analog voice band modems use the same frequency band, 0-4 kilohertz (kHz), as telephone service. This prevents simultaneous voice and data use. But the new DSL modems operate at frequencies above the voice channel, from 100 kHz to 1.1 megahertz (MHz). Which means plain old telephone service (or POTS) and DSL data service can operate concurrently.

    By using the same telephone line, there's no need for a new telephone number to use DSL. Plus, if the DSL modem is unplugged or otherwise disabled, it won't affect your normal telephone service. And if you have an analog modem or fax machine connected to your phone line, they'll still work too.

     
  • Can I get DSL without having an existing Frontier phone line?
    -- Yes, Stand Alone DSL is now available in our area, so as long as Frontier could be your wired phone service (dial tone) provider, you can get DSL without being a Frontier phone service customer.

     
  • What will happen to the voice features on an existing phone line?
    -- Once DSL is determined to be available for your existing phone line, all features currently offered on the line will remain intact.

     
  • Does it matter which Internet service provider I use?
    -- Yes, your Internet service provider (ISP) must be connected to the Frontier-owned, DSL-equipped serving office that serves you.

     
  • Which applications work with DSL?
    -- High-speed Internet access, remote LAN access, File Transfer and e-mail applications work well with DSL.

     
  • Are there some applications that don't work as well on DSL?
    -- Yes, some types of two-way videoconferencing and other sustainable high-bandwidth transfers aren't compatible with DSL because the flow of data from these applications is packet-based.

     
  • Will DSL work with other services such as ISDN?
    -- Unfortunately, DSL won't work with ISDN because DSL is designed to work with voice grade circuits over copper cable facilities. Services that are compatible with DSL operation include: Direct Data Services (56/64 Kbps) and Standard Analog Telephone services.


     
  • What limitations or restrictions are there for DSL?
    -- The DSL end-user must be located within three cable miles of a DSL-equipped serving office in order for DSL to operate effectively. This distance will vary depending on the specific type and condition of the telephone line.

    DSL provides an "always on" connection to one content provider (ISP, company LAN, or remote database). For those who need the ability to access multiple Internet service providers (ISPs) in a "dial-up" scenario, DSL may not be the best fit as it is a dedicated connection.


     
  • Can I use multiple computers on one DSL connection?
    -- Yes, because the DSL modem has an Ethernet 10 Base T interface. All you'll need is an inexpensive Ethernet hub and some cabling, which is available at most retail outlets or from DACOR, and you can connect all the computers in your home or office to the one DSL modem.

     
  • Does it matter what Operating System I use: Windows 3.1, 95  98, ME or XP, Linux, Macintosh or my laptop?
    -- Frontier's DSL service will work with any Operating System that supports Ethernet Networking, including any operating systems listed. Please see your Operating System instructions or consult the manufacturer of the Operating System for details. Also, you should always verify PC requirements with your Content Provider (ISP).

     
  • Will it affect my service if my area code changes?
    -- No, when your area code changes, the physical copper line that runs from your home to a Frontier switch in the Central Office isn't disturbed and neither is DSL.

     
  • What is the approximate installation time after I order DSL?
    -- Five to ten working days. Frontier qualifies your line before provisioning DSL service, so the amount of time can vary, especially if extra work must be performed to condition your line.

     
  • How does Frontier decide where to deploy DSL?
    -- Frontier is deploying DSL as rapidly as possible. Since demand is greater than supply at this time, we have to take into account many factors when deciding where DSL will be available -- two of which include customer demand on a geographical basis and which Frontier facilities are physically capable of providing DSL. Frontier is constantly revisiting and revising its rollout schedule to try and meet our customers' needs.

     
  • Does Frontier use CAP or DMT technology?
    -- The terms CAP and DMT refer to the digital modulation technology that carries the DSL data stream over your phone line. Frontier uses DMT, also known as Discrete Multi-Tone technology, in its DSL equipment. Major ADSL standards groups have chosen this over CAP (Carrierless Amplitude and Phase).

     
  • What technology changes are on the horizon for Frontier's DSL offering?
    -- Frontier is working aggressively to expand DSL so that it's available as widely as possible. And many of these technological changes will be available in the near future. For instance, we are currently:

     
    • Increasing the physical reach of DSL
       
    • Expanding the types of backbone connections used by content providers
    • Expanding the types of voice services over which DSL can be provisioned
    • Improving the systems which qualify phone lines
    • Providing special features to be used by content providers and end-users alike