DACOR Internet Services
 

Frequently Asked Questions (and Answers)




Q: I have to enter my password each time I connect to DACOR.  There is a box that says "Save Password", but it wont let me check it.  How do I set it so that I can save my password?
A: You need to have Client for Microsoft Networks installed for the system to be able to save your dial-up connection password.  Open the Network icon in the Control Panel and make sure Client for Microsoft Networks is in the list of network components.  If not, add it by clicking the Add button, selecting Client, Microsoft, and then Client for Microsoft Networks.  If a NetBEUI protocol is added, then remove it.

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Q: It seems to take a long time to get connected, and sometimes the connection fails (times-out).  Is there a setting that needs to be changed?
A: There are a couple of likely causes.  If you have a high-speed 56K modem then your time-out delay for your modem connection needs to be set for at least 90 secs.  To check this open Dial-Up Networking, right-click on the DACOR connection icon and click on Properties.  Click the Configure button for the modem, then look for a "Cancel the call if not connected within ... secs" option and set it for 90 or 120 secs.

If your dial-up connection seems to pause a long time at the "Logging onto Network" status, then you may be configured for DNS or your dial-up connection may have conflicting protocols.  To check your DNS settings, open the Network icon in the Control Panel, highlight the TCP/IP (Dial-Up Adapter) protocol and click the Properties button.  In the Properties window, click on the DNS Configuration tab and make sure that the Disable DNS option is selected.  To check your dial-up protocols, click here.

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Q: I dial up and get a good connection baud rate but my connections seems very slow.
A: There are many factors involved in getting a good connection. When you first dial in, your modem and our server play a little symphony to determine the highest baud rate your connection will support. This may vary from connection to connection depending on the quality of your phone line. One of the features of V.34 and V.90 modems is error correction, the ability to check what's been received for errors and to have the data resent if it's not right. If your modem has negotiated the fastest possible baud rate, it has also set itself up to be more sensitive to errors and thus more requests to resend the same data. Lots of resend requests make the connection seem slow because it may take 2 or 3 tries to get a single packet of data from us to you. A slower baud rate connection may result in far less of these resend requests making a slower baud rate connection actually appear to be a faster connection. This same issue comes into play when you have negotiated a very fast connection, but due to resend requests, your username/password is not received before the timeout for connection has expired. To test this find the 'AT' command for your modem that allows you to force a slower connection and put this command in as a start-up string that is sent to the modem before it dials out. If the slower speed results in a faster responses, then you have phone line quality issues that should be addressed by the phone company. Many modems support the setup string "AT&F+MS=11" to force a V.34, 33.6K connection, but you should check your documentation to be sure (&F does a reset to factory defaults and should not be used if you are using any software that makes a dialup connection, but not to the internet).

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Q: I dial up but my connection is dropped minutes after getting connected.
A: If you are getting past the "username/password" and "logging onto network" phases of the connection process but your session is cut short without warning and not by some action you have taken, then one or more of the following may apply:
  • It is possible that some other software on your system is hanging up your connection.  Have DACOR check your connection history for disconnect cause.  If your disconnect cause is a normal PPP logoff then your system is terminating your connection and you must determine how and correct it.  (DACOR can do this for you but may have to charge you a service fee).
  • If your modem is connected through a power strip with a phone line surge suppressor, it may be that the suppressor has take a surge and is failing.  Try plugging the modem directly into the phone jack in the wall and redial.  If the problem goes away replace your surge suppressor (and thank it for saving your modem).
  • It is possible that some other device connected to your phone line is interfering with your modem.  Try unplugging everything but your computer from your phone service.  If the problem goes away, reattach the other devices one by one, testing your connection until the problem reoccurs.  The last device you reattached is the bad boy.
  • It is possible the something has happened to the phone wiring at your location.  If possible, connect your modem directly to the phone service where it enters your location.  If the problem goes away, then you have a wiring problem and you must have it corrected.
  • It is possible that there is a problem with your phone line between your location and the phone company.  If you have another phone line (different phone number) try it.  If the problem goes away, call the phone company and report that you have a problem with a phone line also used for a data connection.

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Q: Every time I connect to my email and receive mail, it disconnects me
A: It sounds like you may be using Outlook Express and have the "Hang-up after sending and receiving" option checked.  Open Outlook Express, click the Tools menu and then Options.  On the Connection tab un-check the "Hang-up after sending and receiving" option.  Click OK to save your changes, then close and reopen Outlook Express, and try again.

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Q: I use Outlook 97 and get an error message "A Message Could Not Be Delivered ..." when I try to download or check for new mail.
A: You need to install a patch from Microsoft. Click Outlook 97 Error Message:  A Message Could Not Be Delivered to find more about the problem and follow the links for the Internet Mail Enhancement Patch for Outlook 97.

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Q: I think I have a virus, what do I do next?
A: If you think you have been infected by a virus, the first thing to do is identify it. Most viruses today come attached to email, but some email viruses come disguised as HTML (web page language) or other scripting commands that can be imbedded in the content of the email. If you recall the email that infected you it probably had a subject line that identifies the virus. If not then you need to research the virus based on the symptoms that it presents on your computer. One good place to start is the www.viruslist.com web site. Best wishes for a speedy recovery.

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Q: How can I access my DACOR account when I'm out of town?
A: If you have dialup or DSL service, you can get access on a local phone number in over 200 countries for as little as 4 cents per minute (requires dialer download). Click here for our iPass Roaming information page and/or call the office at 419-352-3568 M-F from 9-5 for more information.

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Q: What is ADSL and is it right for me?
A: Click here for our ADSL information page and/or call the office at 419-352-3568 M-F from 9-5 for more information. Additional general information on DSL and how it works is available on the following web sites:

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Q: My ADSL Line Test reported inconclusive results, what can I do?
A: If your are within 3 miles of the Frontier central office then it is likely that you have what Frontier calls a Digital Line Carrier (DLC) on your line.  DLC allows Frontier to host two phone numbers on a single pair of wires.  ADSL has to be put on a number that is not hosted using DLC.  If you now have or have ever had a second phone number or live in an apartment or other multiple occupancy unit, then this is likely the reason for your ADSL disqualification.  In many cases you can have this situation corrected by calling the local office to request that the DLC be removed from your line so that you can order ADSL.  You may have to pay for a service call, as this is not part of the normal ADSL installation.  Once the DLC is removed, you must have the line retested.  If it still comes back inconclusive then call Frontier's ADSL 800 number at 1-877-483-4375 and report to them that your number was recently changed to support ADSL.  Once the records for your line are updated to show that it qualifies, let DACOR know so that we can submit the order for the service for you.

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Q: My ADSL modem does not show 3 green lights.  What's wrong?
A: If you are having trouble with your ADSL connection and the modem is not showing three green lights, then the modem could be faulty.  Turn the modem off, wait a few seconds, then turn it back on.  The power light should come on, and the other lights will blink for 6-10 seconds and then stay on.  If you don't get three green (un-blinking) lights, then there could be a problem with the incoming line or the modem and you should call Frontier's ADSL help line 1-866-490-1788.

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Q: My ADSL is running slower than the rated speed. What could be wrong?
A: If you have not used our speed testing form go to our help page and run the speedtest. This does not go out over the internet but rather goes directly from our Web server to the DSL router so there is no delay caused by 10-20 hops across the internet.  Since DSL is new many systems are not "tuned up for it's speed" for more information on this visit www.dslreports.com.

ADSL like any other internet connection option is shared by many users. If every DSL customer were to hit the enter key at the same time nobody would get the rated speed. During some hours of the day it is more likely than others that this is the cause of the slow down. If your service is slow any time you try to access the internet and you have "Tuned" your system for DSL, then you should report this to support@dacor.net.

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Q: How do I publish to my homepage?
A: Homepages for full service accounts are available at no charge but must be requested.  If you did not request a home page when you signed up initially, then send a request to support@dacor.net requesting this service. 

Homepages are set up and accessed based on your username.  If your username is JoeUser then your homepage URL would be http://www.dacor.net/JoeUser/.

By default, homepages are set up to allow you to publish your content pages via FTP (file transfer protocol).  To access DACOR's FTP server, you must reference our FTP server at ftp.dacor.net and supply your username and password when prompted.  If you have had a homepage with some other ISP and are familiar with this process, you may note that our setup may be different because we setup your user account so that your home directory is also your homepage root directory.  This means that there is no need to Change Directories (CD) to a sub-directory such as PublicHTML that you may have used on some other service.  Simply publish you content in your root directory, being sure to name your top document as "default.htm" or "index.html" so that the web server can find it.  All other pages may be named any way you like.

When we set up your home page we typically install a test page called "default.asp" and an image file named "worker.gif".  These names should show up on your initial access to your homepage directory.  They may be deleted at any time, but we recommend that you leave them in place until your homepage has been published so that anyone browsing to you site will not get an error.  Once you have published your page using either of the names mentioned earlier, your page(s) will be delivered by the web server even if you do not delete "default.asp".

We do not add FrontPage publishing capabilities to home page folder unless requested because the publishing extensions use a large part of your disk space allocation.  If you would like to publish your homepage content using FrontPage, you may request this (it's free), but you may find that you need to purchase additional disk space in order to publish everything you might want on your page(s).

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Q: How do I get USENET News Groups?
A: For news group setup instructions click here.

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Q: I worry that my system may be vulnerable to attack from the Internet.
A: It is true that your system is visible to the Internet whenever you are connected. Dial up customers have a measure of security in that they are only connected for short periods and are given a different IP Address each time they connect.  A DSL customer is at a higher risk since the connection is always up and the computer(s) connected always have the same IP Address.

To understand the risks you need to understand that to access your system through your Internet connection, your system must have some service running (knowingly or unknowingly) that supports this access.  A Windows system supports this access when you enable file and printer sharing in your Network configuration.  The simplest protection is to remove this sharing capability so that there is no service to support access.  If you must share files or printers (as with a local LAN with more than one computer attached) you can still protect yourself.  If you only need to share a printer, do not enable sharing on your hard drive(s).  If you need to share a hard drive, set at least password protection for both read and write access and make the passwords different for each.  This will at least slow down a hacker who means to read your disk files and if he succeeds in reading will slow down any attempt at writing to or deleting files.  Hackers must guess at passwords and/or try many combinations to discover them.  Do not make your passwords to easy to guess at and do not make them so short that they could be derived after only a few thousand tries (it would only take a matter of minutes to try this many combinations).  If you would like to learn more about this and even to test your systems exposure browse to GRC.com or for a more complete test run IP Agent.

If you must share and want more protection that password protection affords, you must install a program known as a firewall.  A firewall program runs in the background and monitors all traffic on your internet connection.  It will report and block any access attempt from the outside and report any unknown access to the internet from program that covertly report information about you and your system.  There are many good firewall programs now available ranging in price from Freeware to $100.  You obviously get what you pay for, and some of the Freeware programs have limited features with a full featured upgrade made available for a fee.  One Freeware version that we have tried is called Zone Alarm and will at least tell you what's going on across your internet connection.

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Q: Does DACOR support V.92 modems?
A: YES! DACOR is fully V.92 compliant, see V.92 FAQ for tips on using those features.

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